Terms of Service

01About us

This website is operated by SIZZO ("Sizzo", "we", "us", "our"). Our contact details are on our Contact Information page.

These terms apply to everyone who visits the site or buys from us. If you don't agree with them, please don't use the site.

02Products and descriptions

We do our best to show our products accurately, including photos, sizes and descriptions. Colours and finishes may look slightly different depending on your screen. Product images, including lifestyle photos, are for illustration.

03Prices and payment

All prices are in Australian dollars (AUD) and include GST where applicable. Shipping within Australia is free.

We may change prices at any time, but the price you pay is the one shown at checkout when you place your order. Payment is processed securely through Shopify's checkout and its payment partners. We don't see or store your full card details.

If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.

04Sales, pack pricing and free gifts

Pack prices (2-Pack and 4-Pack) are applied automatically in your cart. Sale prices apply for the period shown and may end without further notice once that period ends.

Free gifts are offered while stocks last. If a gift becomes unavailable, we may substitute an item of similar or greater value. Free gifts have no cash value, can't be exchanged, and are limited to one of each gift per qualifying order unless we say otherwise.

Discount codes can't be combined unless stated, can't be applied to past orders, and may have their own terms.

05Orders

When you place an order you'll get an email confirming we've received it. That email isn't acceptance of your order. A contract is formed when we dispatch your order.

We may refuse or cancel an order, for example if a product is unavailable, there's a pricing error, or we suspect fraud. If we cancel, we'll refund anything you've paid in full.

If you need to change or cancel an order, contact us as soon as possible. We can usually help if it hasn't been packed yet.

06Shipping, returns and warranty

Delivery is covered by our Shipping Policy. Returns, refunds and our lifetime warranty are covered by our Return & Refund Policy. Both form part of these terms.

07Safe use

Grilling involves high heat and open flame. Use the basket as described, use heat-resistant gloves or tongs when handling it during or after cooking, keep it away from children while hot, and always supervise your grill. We aren't responsible for injury or damage caused by misuse.

08Reviews and content you share

If you send us a review, photo or other content, you confirm it's your own and honest, and you give us permission to display it on our site and marketing without payment. We may remove content that is offensive, misleading or unlawful.

09Our intellectual property

The Sizzo name, logo, website design, text and our own images belong to us or our licensors. Please don't copy or reuse them without our written permission.

10Using the site

You agree not to use the site for anything unlawful, to interfere with its security or operation, to scrape it, or to place fraudulent orders. We may suspend access for anyone who breaches these terms.

We may link to third-party websites or tools (for example order tracking). We aren't responsible for their content or practices.

11Australian Consumer Law and our liability

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

To the extent the law allows, we aren't liable for indirect or consequential loss, and our total liability for any claim relating to a product is limited to replacing the product, repairing it, or refunding what you paid for it.

12Privacy

How we handle your personal information is explained in our Privacy Policy.

13Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria.

14Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.

15Contact

Questions about these terms? Email support@sizzo.com.au.