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help?

As soon as your order ships we email you a tracking link. You can also pop your order number or tracking code into our order tracker for live updates.

Can't find the email? Check your spam or promotions folder, then message us with your order number and we'll chase it.

Yep. Free AU Shipping on every order, tracked to your door. No minimum spend.

Right now we only ship within Australia. We'll let our email crew know first if that changes.

Message us as soon as possible with your order number. If it hasn't been packed yet we'll happily change the address, swap your pack or cancel it.

Tracking can sit still for a bit while parcels move between carriers. If nothing has updated for a few days, get in touch and we'll look into it with the courier.

Check spam first. If it's not there, the email address may have had a typo at checkout. Send us a message with your name and we'll find your order.

They're added to your cart automatically. Grab 2 baskets and you get a free Sizzo BBQ Cookbook. Grab 4 baskets and you get the Cookbook, a Sizzo Grill Spray and a Mystery Gift.

Gifts show in your cart as free, so you'll see them before you check out.

1 basket is $32. The 2-Pack works out at $28 each and the 4-Pack at $24 each. Pack discounts apply automatically in the cart.

Absolutely, that's what most people do around Christmas. Everything ships together to one address, so you can keep two and hand two out.

Try refreshing the cart page. If it's still missing, don't stress: message us with your order number and we'll make sure it goes in the box.

Any of them: gas, charcoal, pellet and kettle BBQs. If it has a grill grate, the basket rolls on it.

About 30cm long and 9cm across, which fits a good handful of prawns, veg, haloumi or chicken pieces. Two baskets side by side covers a family barbie.

Fill it with your food, lock the lid, then roll it across the grill every few minutes so everything cooks evenly. Grab it by the handle and tip it straight onto the plate.

It's dishwasher safe. If you're washing by hand, soak it in warm soapy water for a few minutes, then give it a quick scrub with a brush.

The wooden handle stays cooler than the steel, but it sits over a hot grill, so use tongs or a glove if it's been on a while. The steel basket itself gets very hot.

304 stainless steel, the same grade used in commercial kitchens. It's built for high heat and won't rust with normal use and cleaning.

You've got 30 days from delivery to return it if it's not for you. Message us with your order number to start a return. Full details are in our refund policy.

If your basket breaks from a manufacturing fault, we'll replace it. Just send us a photo and your order number.

Sorry about that. Send us a photo of the damage and your order number within 7 days of delivery and we'll send a replacement.

Every payment option available is shown at checkout, including the major cards and express options like Apple Pay or Google Pay where your device supports them.

Yes. Checkout runs on Shopify's secure, encrypted checkout. We never see or store your full card details.

Open your cart, tap "Have a promocode?" and pop it in. You can also enter it on the checkout page. Pack discounts apply automatically, so you don't need a code for those.